Frequently Asked Questions1. How long will it take you to find me a cleaner for regular service?
We usually make any effort to allocate you a suitable cleaner within 24 hours of your request for regular service. However, this time limit will depend on your specific requirements and which part of London you live in.2. How long will it take for you find a cleaner for one-off cleaning?
For one-off services it could only take 30 minutes and the cleaner can be with you in a 2 hours’ time. However, this time limit will depend on your specific requirements and which part of London you live in.3. Will I have the same cleaner every week?
Yes you will have the same cleaner every week. If she goes on holiday or she is not feeling well we will offer a replacement cleaner if you wish so, but 72 hours’ notice is required.4. What happened if I am not happy with my cleaner?
Just give us a call and we will allocate another cleaner no questions asked5. What happened if I am not happy from the cleaning service?
If you are not satisfied with the service you have to inform us within 24 hours of the cleaning and we will re-do free of charge whatever is in question. Later than 24 hrs complains will not be considered.6. Do I have to be at home when my regular cleaner comes in?
You can leave a set of keys with the cleaner in which case you would need to sign a Key Security Form with your cleaner or you can just meet the cleaner at the house and than you may come back when she/they finish for an inspection or stay at home if you wish so.7. Who is responsible for the supply of the cleaning materials and equipment needed for regular domestic service?
It is your responsibility for providing the necessary cleaning materials and equipment needed, as well as giving instructions concerning the operation of the provided equipment and arranging access to your house in order for us to offer you a competitive rate. The cleaner will inform you if your supplies are running low if you have a regular service with us.8. Do I have to be at home when I booked any of yours one-off services?
You may go out at the beginning of cleaning process, but you have to be there at the end of the cleaning, to check yourself in order to make sure that you are happy with the cleaning service provided.9. If I can't be there at the end of the cleaning, what shall I do?
Ideally we ask you to be there to check yourself if you are satisfied from the service, however if you can’t be there to check, we accept complains within 24hrs of the service.10. Do I need to pay anything upfront to secure the one- off booking and how can I pay you?
Yes, you have to pay a deposit upfront into company bank account 24 hours before the cleaning is due. Deposit depends on a quote you were given and the service you choose. The rest of the charge you have to pay to the cleaners directly.11. Can I cancel the already booked one off cleaning service?
If you need to cancel your booking with us, you need to do this at least 24 hours before the service is scheduled to take place. If you fail to cancel any of one-off services you have booked with us with less than 24 hours’ notice, deposit you have paid will be non-refundable.12. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 working days in advance.13. What if I need to change the scheduled cleaning?
Just give us a call 48 hours in advance! If you fail to give us the appropriate notice you will have to pay in full for cleaning session that was scheduled.14. What do I need to do if I need to cancel my Regular cleaning services?
We require One Month notice in order to terminate your regular service. You can cancel your contract at any time by giving us One Month after 3 months initial period written notice.15. What shall I do if the scheduled cleaner doesn’t turn up?
It is unlikely to happen, but if you are worried please contact your regular cleaner and us immediately. If the cleaners are running late we will advise you as soon as possible If your regular cleaner doesn’t turn up without notice, then please contact us immediately and we will allocate another cleaner to you permanently.16. Who pays the cleaner?
You pay the cleaner for the regular service at agreed hourly rate.17. Do you have insurance?
Yes, we have a comprehensive public liability insurance which covers our clients` homes against accidental damage. Should you need to report a damage we accept complains made within 24hrs of the provided service. However, for your own protection you can secure any sentimental, fragile and antique values.18. Do you provide cleaning over the weekend or Bank Holiday?
Yes, we provide services over the weekends and on Bank Holidays. Usually there is no any extra charge to be paid.19. What tasks are the cleaners not supposed to do?
Our staff is not supposed to make any professional and deep cleaning of any antique, valuable and delicate items, as well as outside window cleaning unless on the ground floor /according our health and safety conditions.20. What happens if I go away for a week or a couple of weeks or more than 4 weeks?
We require a 2 weeks notice before you are supposed to go. In addition, we will ask you to specify the date of the last cleaning visit required and the first cleaning visit when you are back. You do not pay anything to your cleaner obviously at all. But the agency fees must be paid as usual if you go away for up to 4 weeks. This is the same as you would have a gym membership card and would need to pay your monthly fees regardless you use gym or not. Unless you go away for more than 4 weeks, then we will put your account on hold and will continue to provide a regular service upon your return.21. What cleaning tasks are covered?
Our cleaners are insured to carry out any housework you require in the boundaries of your house. Please be aware that we are not insured for any work required outside of the home.22. What are your working hours?
Our office is open Monday-Friday 9.00am-18.00pm and Saturdays 10.00am-15.00pm. But we can provide cleaning service at any time. We will be happy to serve you during our office working hours. Alternatively, you can leave a voice mail message on our office telephone number, or send us an e-mail.
Please can you pass on my thanks to your cleaners. As one of our friend and your current customer has said,''they do anything, for anyone, anywhere, and anytime.’ In addition, they do it all to the highest professional standard.'' We are more than delighted to refer their services to other potential clients.Harry,Camden Town
Thank you for the wonderful job you do for us.You make our home look immaculate.Having your service has allowed me to spend more time with my family.Terry,Wembley Park
Their cleaners are prompt and reliable and do a fantastic job every time.I have had a very good experience with this company.Emma,Golders Green
I must admit that it is quite difficult to find a good reliable cleaning company with experienced and CRB checked cleaners who knows what they do. I was let down by others companies in the past, but never by Millennium City Cleaning .Thank you guys!!! I am your customer for years now.Patrick,Highbury&Islington
They are completely different if compare to others cleaning companies I used in the past.I am glad that finally I found a reliable company I will be using cleaning services for years now and definitely will recommend them to all my friends.Laura,Hampstead Heath
I couldn't have been more pleased. Helpful and polite from customer service to the cleaner's attitude and actual work. Quite important is that the cleaner turning up on time and sometimes stay an extra 10-15 minutes if required and never asks for an extra money. My regular cleaner seems to love her job!Florence,Pinner
I am pleased with your staff. They are very friendly and their work is always punctual and excellent. I highly recommend them!!Grace,Angel
I found Millennium City Cleaning very reliable and professional in every single aspect.They do a good job and their people behave in a professional manner.I'd recommend then to anyoneMark,Highgate
We are very happy with the service provided by Millennium City Cleaning they are both professional and courteous and I wouldn’t hesitate to recommend them.Ethan, Harrow